How will I know when my order ships & can I track my package online?
As soon as our warehouse ships your order, we will send you an email notifying you that your package is en route. In this email we will include a link to track delivery.
Will I be responsible for import duty, VAT, or other taxes outside of the US?
We ship to many EU countries from our EU shipping facility. For orders shipping to the EU shipping zone, VAT is included in the item price. For other countries in Europe, customers are liable for VAT upon delivery.
Canadian, Hong Kong and Australian orders are also not subject to import duty, if other taxes apply they will appear in your cart prior to completing checkout.
Customers with shipping addresses outside of the U.S., our EU shipping zone, Canada, Hong Kong and Australia, are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.
Sending a Qardio Product as a Gift
You are more than welcome to place an order and send it as a gift to an address other than your billing address.
When placing the order, please ensure that you are entering the shipping address and your separate billing address correctly. We are unfortunately not able to gift wrap or add notes/cards at this time.
How to Cancel an Order
If you are looking to cancel an order that was recently placed, please immediately contact our Customer Support team. Once an order has been placed, there is a very short time frame where we are actually able to cancel, so we cannot guarantee that we will be able to cancel your order. All orders typically ship out within 24 hours of ordering.
Should cancellation not be possible, you can refuse delivery of the package, and a refund will be issued minus shipping costs upon return receipt of the package. If you have received the package, and would like to return for a refund, please contact us for a Returns Authorization (RMA) and returns instructions.
How is shipping cost calculated?
Shipping cost is determined by the weight & size dimensions of your purchased items, the distance between our closest warehouse in US or Europe and your shipping address, and the shipping service requested.
Do you ship globally?
We currently ship to the United States, Canada, Australia, Hong Kong and the following countries in Europe: Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom.
How do I find my QardioArm’s serial number?
You can find QardioArm’s serial number on:
1) the enclosure of the device, lifting the cuff on the side of the Qardio logo, as shown in the photo here:
2) on the QardioArm box, at the bottom, as shown in the photo here:
How to Return a Qardio Purchase
If at any time within 60 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund. No questions asked.
If you bought your product directly from Qardio on getqardio.com, and you are not satisfied with your purchase within 60 days of receipt, you can return it following the below procedure. Your card will be credited upon receipt of the returned merchandise. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our 60 Day Money Back Guarantee. Also, associated shipping fees are not refundable.
Request an RMA (Return Merchandise Authorization) number by contacting Qardio Customer Support Package products along with a copy of the RMA form.
Follow the instructions that we will email you. Items must be received by Qardio within 60 days of issuing the RMA.
NOTE: this guarantee only applies to orders placed on Qardio Market at getqardio.com.
What payment methods can I use?
We accept Visa®, MasterCard®, EuroCard, Discover®, American Express®, Diner’s Club®, JCB, PayPal and Apple Pay, as well as check cards and ATM cards if they are issued by one of these major credit card companies. All credit card information submitted is encrypted, so you can be confident that your credit card information will be kept safe and secure.
In the U.S. we also offer the option to pay in instalments using Affirm. The Affirm payment option will become visible on the checkout page only for shopping carts with a value of 99 USD or higher.
In the UK and EU, we also offer the option to pay 30 days after delivery. In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: · Pay later.
Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
When will my credit card be charged?
For purchases of physical products, you will be billed when you press ‘Place Order’ on the website. This includes any preordered or backordered products.
Does my billing address have to match the address on file with my credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.
Why is my credit card being rejected?
Qardio is always doing its best to protect you from any kind of fraud. Sometimes this can cause perfectly legitimate purchases to be refused.
There are many possible reasons for a credit card not being accepted:
- You entered the wrong details.
- The card is expired.
- You have reached or exceeded your credit limit.
- You have exceeded your daily charge limit.
- A computer at either end of the transaction is having technical problems.
We recommend checking you have the correct details and try again, or try using another card.
Can I order without a credit card?
Yes. You can pay with PayPal and Apple Pay.